Refund policy

Returns & refunds

We want you to love your desk mat. If something’s wrong, email sales@titandeskmats.com and we’ll make it right.

Defects: Contact us within 14 days of delivery with clear photos of any manufacturing defect. We’ll replace the mat or refund the purchase price for defective units.

Change of mind: Because mats are printed products, we generally don’t accept returns for buyer’s remorse, wrong size expectation, or color variance across screens. If your order hasn’t shipped yet, reach out — we may be able to cancel and refund.

Cancellations: If we cancel an order for any reason before shipment, you’ll receive a full refund.

Refunds are issued to the original payment method once approved.